Privacy Policy

When a seller creates or manages a Lumia store, we collect account details, store settings, product content, order information, uploaded media, billing status, support messages, and technical logs needed to operate the dashboard.

When a seller chooses to connect Facebook or Instagram, Lumia receives the seller-authorized Facebook Pages, Page identifiers, Page names, linked Instagram professional account identifiers and usernames, media selected by the seller, captions, publishing status, and scheduling times. Lumia does not ask for Facebook or Instagram permissions that are unrelated to seller-approved publishing.

Lumia uses Facebook Page and Instagram data only to let the seller select a destination, create a draft, publish immediately, schedule a post, cancel a scheduled post, display connection status, and disconnect the account when requested.

Page access tokens are stored on Lumia backend systems in encrypted form and are not exposed to the browser. We use them only for actions initiated or scheduled by the seller inside the Lumia dashboard.

We share data with infrastructure, hosting, storage, analytics, payment, delivery, and support providers only as needed to run Lumia and support sellers. We do not sell seller Meta account data or use it for third-party advertising profiles.

Posts sent to Facebook Pages or Instagram professional accounts are processed by Meta under Meta's own terms and policies after the seller publishes or schedules them through Lumia.

We keep account, store, order, billing, draft, and publishing records for as long as needed to operate Lumia, comply with legal obligations, resolve disputes, and maintain security logs.

A seller can disconnect a Facebook or Instagram connection from the Lumia dashboard. Disconnecting removes Lumia's active connection for that store and stops future scheduled publishing through that connection. Sellers can also request deletion by contacting us or by using Meta's user data deletion flow, which calls Lumia's data deletion endpoint.

We use administrative, technical, and organizational safeguards designed to protect seller data, including backend-only credential handling and encryption for stored Meta Page tokens. No internet service can be guaranteed to be completely secure, so we also monitor and improve our controls over time.

For privacy questions, account disconnection, or data deletion requests, contact info@afkario.com. Include the store name and the email address used for the Lumia seller account so we can identify the request.